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Terms of Service

  EXCHANGE & REFUND POLICY

If Goods are returned within 15 days from the date of purchase, we shall offer Exchange, Credit note, or Refund of the invoice value, provided the following conditions are maintained:

  • Original package without any damage.
  • Product should not be used; used products will not be accepted for  return.
  • A 5% charge of the item value will be applied if the package is damaged.
  • No returns for customized and made-to-order products.
  • All items included in any offer can be returned or exchanged within 15  days only. Any returns or exchanges requested after this period will not  be accepted.
  • Orders placed during the offer period will be delivered within 1 month. Invoices will be cancelled if customers do not collect the items.
  • For any refund if the payment has been done by card, service amount debited from the bank shall be adjustable in refund amount.

TERMS & CONDITIONS

  • Only manufacturing defects are covered under warranty; errors due to poor handling by plumbers or customers void the warranty.
  • The use of bore well water and salty water may lead to damage of your products. Please refrain from using any type of cleaning chemicals or acids on any products, as both actions will void the warranty.
  • A service fee will be charged to fix product malfunctions due to customer negligence.
  • In the case of any damage, all items should be returned within 10 days of delivery. Claims made after 10 days of delivery won't be accepted.
  • A water pressure of 2.5 to 3 bar is recommended for the smooth functioning of products.
  • Color warranty excludes coverage for scratches and considers them as external factors not covered under the warranty.

AFTER - SALE SERVICE

  • Under warranty, on-site service is free, except for shataff, popup, hand shower, head shower, and all plastic parts.
  • Charges apply for blockages in the WC caused by items like sanitary pads and soap.
  • Service charges apply for fixing any malfunctioning product due to poor handling.

PAYMENT & DELIVERY

  • Materials available in stock will be delivered within 4 weeks as per schedule.
  • If stock is unavailable for any items, delivery might be delayed up to 12-16 weeks.
  • 100% payment in advance is required along with the order confirmation.
  • The client is responsible for arranging labor for unloading at the site.
  • The warranty period starts from the day of delivery.
  • The delivered material must be checked by the client or authorized persons at the site. In case of any damage, the client should inform the driver or store personnel within 2 days.
  • Material must be collected within 60 days of sale. After this period, a 2% monthly storage fee applies to the invoice amount.
  • Refunds for cancellations take at least 3 working days to process.

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